Privacy Policy

Privacy policy

YŪGEN tours respects your privacy and attaches the utmost importance to the protection of your personal data. In this policy we explain how and why we use, collect and protect your data.

YŪGEN tours is part of LaBASTi BVBA, registered in Belgium, Beverdijk 72, 3150 Haacht, VAT number BE0471.244.608 and member of the VVR (Flemish Travel Agents Association) with membership number 9669.

Any questions concerning our privacy policy can be sent to hello@yugentours.com. For questions about your personal data, we ask you to identify yourself in order to make sure that we do not provide the information to any other party but yourself.

When does YŪGEN tours collect and processes data?

YŪGEN tours collects and processes data about you when you book a holiday, tour or certain services related to your holiday, with us, or when you register to receive our newsletter, or when you contact us in any other way. If you are a supplier, your data or the data of your contact persons are processed in the context of these activities. Your data, as a customer or as a supplier, are also processed when preparing invoices and other accounting documents. In some cases we process your data with the intention to propose our services to you (direct marketing). Finally, we may process your data because it may be important to be able to perform our activities, using your advice or services.

Which data is collected and processed by YŪGEN tours?

It concerns the data which you have provided to us and which we need to be able to carry out correctly the requested holiday, tour or service, such as your name, address, e-mail-address, phone number and so on, or your professional data such as company name, VAT number and all other necessary data that are related. Normally, we receive these data directly from you but sometimes it is possible that we obtain this information from another party. The data can also concern your specific plans for future travel or related services or interests. Financial data need to be processed in our accounting system. Information about your function and activities are processed in the context of communication or public relations. We collect the data whenever you fill out a paper or an electronic form provided by YŪGEN tours.

During a visit to our site, 'cookies' can be placed on the hard drive of your computer. Using these cookies, access to the website and navigation can be simplified, making it easier and faster to use. They can also be used to personalize a site according to your personal preferences, and to identify and remove any bottlenecks.
Your internet browser allows you to prevent the use of cookies, to receive a warning when a cookie is installed or to delete the cookies from your hard drive afterwards. Consult the help function of your internet browser for this. However, rejecting cookies may compromise the optimal navigation and functionality of services on the site.

The website uses Google Analytics, a web analysis service offered by Google. The aim is to analyze how the website is visited and used. Google provides reports on this and also makes use of cookies in order to do so. These cookies, and your IP address, are stored by Google on worldwide servers. Google may provide information about your website use and website activity to third parties if Google is legally obliged to do so, or if third parties process this information on behalf of Google. You can refuse the use of cookies, as described above under "Cookies". We emphasize that this, however, means that you may not be able to use all the features of this website.

For which purposes does YŪGEN tours collect and processes your data?

We process the data for our customer management (the correct execution of your holiday or requested services, related products or services, thus the execution of the contract between you and YŪGEN tours), direct marketing (to inform you about services that we offer), supplier management, accountancy and communication/public relations). We try to align the content and the ease of use of our website with the users of our website. We also process your data in order to meet the obligations, related to making a website available and the content of the website, and the fact of offering you interactive applications and services on the website.

Which are the foundations of YŪGEN tours concerning the processing of your data?

We collect and process your data in the context of a contract that we have with you, as a consequence of your order, placed with YŪGEN tours. This is the same foundation as for the processing of data of our suppliers.

Whenever the processing of certain data is not necessary in order to execute a contract, as for example in the context of direct marketing and communication, it is based on our justified interests, as a company, more specifically the freedom of entrepreneurship and information. At the same time we make sure that there is a balance between our and your interests, for example by acknowledging your right to object and providing means to unsubscribe from mailing lists or newsletters.

Will the data be shared with 3rd parties?

Your data are mainly processed within the context of customer management and accountancy. The data will be provided to subcontractors or local partners which whom we work in order to be able to execute your request. This means the parties involved in making sure your holiday goes as planned and arranging the requested or related services and tours.

We may be obliged by law to transmit your data. This is the case when authorized government authorities request your data.

Your rights

If we process your data for marketing purposes you are free to object at all times. You can do so by contacting hello@yugentours.com.

If you wish to be informed about which personal data we hold about you and if you want it to be adapted, rectified or removed from our systems, you can do so by contacting hello@yugentours.com. Please note that we may ask you to verify your identity before responding to such requests.

In case you do not agree with the way YŪGEN tours processes your data, you have the right to complain to the Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Belgium.

How does YŪGEN tours protects your data?

YŪGEN tours takes your privacy seriously and has taken safety precautions to protect your data. Only the management of YŪGEN tours has access to your data. There are no employees who have access. The data is protected by passwords, security and anti-virus software. Only the general managers have access to the data.